Returns & Exchanges
Due to the perishable nature of our craft ales, we cannot accept returns on beer; however, we are committed to ensuring your satisfaction with any non-consumable merchandise or apparel. If your order arrives damaged or incorrect, please contact our cellar team within 14 days of receipt.
Contact Support
Email our team with your order number and photos of any damaged goods or incorrect items to initiate a claim.
Review Approval
Our staff will review your request to ensure it meets our quality guarantee standards and will notify you of the status via email.
Package Your Item
For merchandise returns, place the unused item in its original packaging with the packing slip included to ensure proper processing.
Receive Refund or Replacement
Once your return is received and inspected, we will issue a refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing